Privacy Policy

Effective date: January 1, 2026

Who we are

LancePack Studio provides online educational content focused on suitcase packing skills. You can reach us at [email protected] or +1 (415) 854-2047.

Information we collect

• Account information: name, email address, and password (hashed).
• Transactional data: course purchases, billing details processed by our payment provider.
• Usage data: page visits, feature interactions, device and browser information.
• Communications: messages you send via the contact form or email.
• Cookies: functional and analytics cookies that help operate the site.

How we use your information

• To provide and improve our services and courses.
• To process purchases and deliver receipts.
• To communicate updates, respond to inquiries, and provide support.
• To personalize content such as saved filters or favorites.
• To maintain site security and prevent fraud.

Legal bases

We process your data on the basis of contract performance (when delivering purchased content), legitimate interests (improving services and security), and consent (cookies and marketing where applicable).

Cookies

We use essential cookies to enable site functionality and analytics cookies to understand usage. You can manage cookie preferences in your browser. Our banner includes a clear “Accept” action. Theme preferences and filter presets may be stored in localStorage.

Sharing and third parties

We share data with trusted vendors that process payments, analytics, and email delivery. We require contractual safeguards and do not sell personal data.

Data retention

We retain account and transaction records for legal and accounting purposes. Support communications may be retained to improve customer service.

Your rights

• Access, correct, or delete your data where applicable.
• Object to or restrict processing in certain circumstances.
• Withdraw consent at any time where processing is based on consent.
• File a complaint with your local supervisory authority.

Security

We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the data we handle. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfers

If data is transferred across borders, we use appropriate safeguards such as standard contractual clauses.

Children’s privacy

Our services are intended for users 13 and older. For family courses that involve children, accounts are administered by adults.

Changes to this policy

We may update this policy from time to time. We will update the “Effective date” and, where appropriate, notify users through the service.

Contact

Questions about this policy? Email [email protected] or call +1 (415) 854-2047.

Read our Terms of Service or contact us for assistance.